Frequently Asked Questions

Websites

What elements of my website can I request to change?

You may request to change photos, copy, logo, and color scheme of your website.

How do I make changes to my website?

Simply contact our Client Support team and explain the changes that you wish. Our team will then work with you to make the appropriate changes.

Can I change and remove the existing photos on my website?

Yes, you can. Simply contact Client Support and they will remove the photos as you request. You can also request to change your existing photos with the new ones by sending the photos to support@kolabo.co.id with descriptions of each photo. We will upload them to your website.

For a small fee, you can have new product photos professionally taken by Kolabo’s photographer. To schedule a photo shoot contact Client Support.

Can I add a new location to the map in my website?

Yes, you can. It’s recommended to add a location to your website’s map when you have a new business location and to change your location on the map if your business location moves.

How long does it take to change the content in my website?

It really depends on the type of change request. Some requests can be done instantly, while some other take longer. Our Client Support will be able to identify when you request the changes.

Website Traffic

How do I improve my website position in Google search?

Introducing your website to different audiences will increase the popularity of your website in search engines. Please have a look at the “How to Increase Website Traffic” document in this welcome packet as a guide.

Features

Is there a bandwidth limit to my website?

No, your website bandwidth is limitless so you never have to worry about having too many visitors.

I have my own domain name already. Can I use it for my website created by Kolabo?

Sure thing. Let your Client Services Representative know that you want to use the domain name you purchased for your website.

How can I see my website traffic and performance?

We automatically send your website analytics reports to your email by the 5th day of every month. To learn more or ask questions about your website performance contact your account manager.

Can I add more than 25 photos into my website?

Yes, for a small fee for every additional 25 photos.

What is a pay-per-click advertisement? How much does it cost?

It’s a two-line advertisement based on people’s search terms in a search engine. When someone enters a search term in a search engine, the search engines will show advertisements related to that search term. Advertisers are only charged when the advertisement is clicked.

We help our clients to create pay-per-click advertising in Google search. Generally basic advertising campaign starts from Rp. 15,000 per day, but vary depending on the competition in your product category.  Contact client support for an estimate for your business.

I want to have more than one email account with my own domain. Can I have additional email accounts?

Of course, you can. You just need to contact our client support and they will help you from there. Please note there will be a small charge for each additional email account.

How do I link my social media accounts to my website?

Simple, contact Client Support and provide them with your social media usernames that are to be linked.

Does Kolabo offer some sort of online marketing consultation?

Yes, we do. As a client you can request to have a one-on-one consultation with our Digital Marketing Specialist at an affordable price. Contact our Client Support to arrange the meeting.

Additionally, we offer free classes to our clients to help them grow their business and website. To find a schedule of classes please visit www.kolabo.co.id.

What are topics that can be discussed in one on one consultation?

Any topics related to your website and digital marketing can be discussed. Prior to the meeting, please let the client support team know what topics you would like to discuss so that we can prepare for your meeting.

Account Management

How do I access my email?

During our staff visit to your business, you will be given a “how-to” sheet which gives details of how to access your email account, and the sheet will include the username and password you’ve chosen just in case you forget.  If you somehow get locked out of your account, contact: support@kolabo.co.id and we’ll help you out.

How do I stop using Kolabo service?

Contact Client Support if you would like to cancel your service.

Can I get a refund if I cancel my service?

All subscriptions and payments are final; we do not offer refunds.

Can I reactivate my website?

Please note that once a website is cancelled, you have 30 days to reactivate it. After 30 days your website content will be deleted from our servers. If prior to 30 days after cancellation you wish to reactivate your website you must pay a fee of Rp 150,000. Please contact our Client Support for further details.

Payment

When is my next payment due date?

Please refer to your payment receipt in your welcome packet.

Does Kolabo remind me when it’s about time to pay again?

As a friendly reminder we will send you a text message prior to your next payment due date with the total amount due.

What are the payment options at Kolabo?

We accept Bank Transfers, Debit and Credit Cards.

How do I pay?

After your transfer payment to our bank account, please send a copy of your payment slip to our finance department at email finance@kolabo.co.id or fax to (021) 718 0552 to confirm your payment. Once we confirm payment we will send a payment receipt to your email or fax.

What if I missed my payment due date?

A failure to pay after 14 days of your payment due date will resulting in your website being taken offline.  We understand that late payments can happen, which is why we allow our clients to reinstate their Website after it’s been taken offline after payment of a service re-instatement fee and payment of the balance due.

Additional questions?

Here are a couple of ways to contact us:

Call

Call our Client Support line anytime you have a question, comment, or suggestion on how we can better serve you.

Call Now

Email

Send us a message anytime of the day and one of our friendly Client Support Representatives will get back to you as soon as possible.

Email Now